'It's normal to feel guilty': How to survive a patient complaint

22 Aug 2019


"Keep perspective; and seek help".

These are the words from a surgeon in a new video launched today by the Australian Health Practitioner Regulation Agency - AHPRA and National Boards.

In the video, the surgeon describes his feelings of guilt and anxiety after a poor patient outcome and the notification that followed. As time went on, his worries increased, and he found it difficult to maintain a realistic perspective about what was likely to occur. He reflects on the value of speaking with family and friends, as well as the ongoing support of his GP and a psychologist.

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Published: 22 Aug 2019