Event information

Event date 13 Mar 2020 to 13 Nov 2020
Location
Live webinar
Who should attend

Health practitioners who employ staff in private practice

Practice managers

Event inclusion

Live Q&A at the end of each webinar

Course slides

A link to the webinar recording post-webinar

Cost
  • Discounted rates available for Award Subscription/AMA Queensland/PMA members
  • Free for WRAP members
  • Multiple booking discounts apply
Contact

Email: registrations@amaq.com.au
Phone: 07 3872 2222

Full program

View the webinar Dates and Overviews tab below or click here

Registration form
Register online now

PRIVATE PRACTICE WEBINAR TRAINING SERIES 2020

Are you interested in brushing up on your workplace relations knowledge from the comfort of your own desk?

Join AMA Queensland's Workplace Relations Advisors Jaaden Morrall and Kelly Harris for an indepth insight into current topical workplace relations matters via live webinar. If the webinar dates do not suit your schedule, you can register to receive a recording of the webinar/s to view in your own time.

WEBINAR TOPICS AND DATES:

  • Dealing with Difficult People
    Friday 13 March, 10am – 11am
  • Revisiting Privacy Obligations
    Friday 15 May, 10am – 11am
  • Policy Essentials
    Friday 17 July, 10am – 11am
  • Performance Management - Speaking with Staff
    Friday 11 September, 10am – 11am
  • Customer Service 101 - Learning from Retail and Hospitality
    Friday 13 November, 10am – 11am

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Dealing with Difficult People | Friday 13 March, 10am – 11am           
Dealing with challenging people is often the toughest part of the job for anyone working in ‘customer’ facing roles. Whether it is cultural, educational, disability or social barriers, it is essential to develop an understanding of how to deal with their flaws in communication, understand what they are trying to say and ensure that you can effectively get your message across. The information will help you to manage both patients, their family members and your difficult employees.

Revisiting Privacy Obligations | Friday 15 May, 10am - 11am
It’s a couple of years after the major changes in Australian Privacy legislation. This webinar is planned to assist anyone who has not kept pace with the outcomes of those changes or who needs to refresh their understanding of the effect of the legislation to ensure that their practice is compliant without being overly complicated. For practices dealing with outside organisations, privacy can be a particularly challenging issue and we will look at how you can navigate those challenges to remain compliant and try to maintain productive working relationships..       

Policy Essentials | Friday 17 July, 10am - 11am
As a follow up to our 2018 Private Practice Seminar on Policies and Procedures, for anyone who could not attend that event we have put together an abbreviated version to help Practices understand the important role that policies play in running an efficient business. Policies are a critical tool in managing people connected with your organisation, particularly your staff. In this webinar, we look at how to develop, introduce and apply policies, with a focus on relevant case law.        

Performance Management - Speaking with Staff | Friday 11 September, 10am - 11am
Performance management starts with the earliest conversations about poor conduct or performance. Addressing issues quickly in a conversation can fix the issue and avoid more complicated procedures later in the employment relationship. In this webinar we will look at how to establish performance standards in the start of the employment relationship and how to have the ‘tough’ conversations so managers have complied with obligations and employees are clear about what is expected of them at work.       

Customer Service 101 - Learning from Retail and Hospitality | Friday 13 November, 10am - 11am
We have often been asked to assist practices with customer service training for their teams. In this webinar, we will share some tips, tricks and standards from the industries that live or die by their customer service. There are essential, simple skills that can be taught to your staff to help them understand what good customer service is and how they can apply it in their work to build your brand.

Jaaden Morrall, Workplace Relations Advisor, AMA Queensland
Jaaden originally joined AMA Queensland in 2017 after graduating from a Bachelor of Business majoring in Human Resources Management. Soon after graduation she was nominated for and made it to the national finals for the Australian Human Resources Institute Student Award. Jaaden’s early career was established in human resource roles for SME’s with a particular focus on recruitment and selection. After working as a Workplace Relations Advisor at AMA Queensland for a while, she took a position in a large, multinational organisation as an Industrial Relations Advisor. This role saw her focus on ensuring the company and their franchisees were compliant with employment legislation for stores across Australia and New Zealand. In early 2020, Jaaden re-joined the Workplace Relations Team at AMA Queensland. She has a particular interest in employment contracts and has experience in advising on a range of employment matters which means she can assist private practices to ensure they are compliant with their legislated employment obligations.